All From 1 Supply will only consider un-opened, non-customized merchandise for returns. All return requests must be made within 90 days of invoice and are subject to a 10% restocking fee. Returns will NOT be accepted for any customized merchandise or special orders such as springs, diamond plate, bollard covers, flooring, paint, etc. All returned merchandise must be in its original packaging, un-opened and in sellable condition. Items that have been used are non-returnable. Prior authorization is required for any return with a corresponding MRA number.
Shipping Charges: Shipping charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for coordinating and paying all shipping charges involved in returning merchandise.
Product Pricing / Shipping Quote Errors: errors in pricing may occur despite our best efforts.
In the event of a major shipping or product pricing error we reserve the right to cancel any order.
Cancellations: Orders must be canceled prior to shipping. All credit card transactions are subject to a 5 percent cancellation charge (a pass-through charge from the bank) unless requested the same day as the sale. Special orders or orders for custom items are non-cancelable once processed.
Lost or Damaged Packages: When accepting any shipment all packages should be thoroughly inspected and a piece count made. All freight-related damage or shortages must be noted on the bill of lading at the time of receipt. DO NOT sign for visibly damaged packages or boxes without a full inspection of the contents. Failure to make notations on the bill of lading at the time of receipt regarding missing or damaged items may void the shipping insurance. If you receive a damaged item, please contact AF1S within 24 hours at 855-366-1100.