Frequently Asked Questions (FAQ)

Do you offer coupons or discounts?

We offer everyday low prices on items in our store. Volume pricing is available for most items. Coupons or promotional offers are sometimes available at industry trade shows. Coupons from 3rd party coupon sites are never valid.

What is the Partner Portal?

Businesses with multiple facilities, specified branding colors and/or specified products may benefit from having an area of the site that is unique to them. The Partner Portal allows specified items to be found in one place to make it easier for employees or contractors working at properties to find approved items. Use the Contact Us form or call if you need more information.

Do you offer free shipping?

We offer subsidized shipping. We issue a tiered, percentage based discount on qualifying orders that will offset a portion of the shipping. The discount will appear as a discount/promotion on your order, and your 'real' shipping cost will be your shipping total minus the discount.

Note: 'Free Shipping' is not really free. Companies that offer it must recover the cost of their shipping, usually by padding the price of the item you are buying. With subsidized shipping, we pay part of the real cost charged by FedEx, USPS, UPS, or LTL carriers for you, without the 'FREE!' marketing gimmick.

Can I pick-up an order at your warehouse?

Warehouse pick-up (aka Will Call) is available by appointment for in stock items at our warehouses in Stanton, CA and Fort Worth, TX.

Note:

• There are no walk-in sales.
• You must have an account to place an order for pick-up.
• Items shipped directly from the manufacturer (door springs, bollard covers, etc.) are not available for pick-up.

To request warehouse pick-up:

1. Login or Register an account on our website.
2. Add items to your cart and proceed to checkout. Select the "Create as Quote" option at checkout and complete the steps to create the quote.
3. Once you have a Quote #, call to request warehouse pick-up.
4. We will confirm the items and availability based on your quote, modify the shipping address and charges, and provide instructions for payment and pick-up.

How do I submit my tax exempt / resale certificate?

1. Ensure you have an active account/login on our website.
2. Email your tax exemption certificate to billing@allfrom1supply.com and wait for confirmation before placing your order.

Note: We cannot guarantee a sales tax refund for orders placed prior to receiving confirmation from our accounting department that your tax exemption has been approved.

How do I apply for credit terms?

• Self-Storage facilities: Request for Open Account (Can only be filled out by owners, company officers, or accounting managers)
• Contractors and all other customers: fill out Commercial Application

Note: Applications may take at least two weeks to process for verification. Our accounting department may also request additional trade references if necessary.

How do I pay with ACH?

Payment via ACH is only available to customers with existing credit accounts. Send an ACH Request email to billing@allfrom1supply.com for instructions.

Can I change or edit my order?

See the Return Policy link in the footer of the store for the details.

Can you match a paint color?

We have the ability to match colors on larger volume orders, or for our established commercial customers. We may reject or charge a fee to match very small quantities or 'one off colors' because of the time and costs involved. We do not match paint for retail/residential customers.