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Your satisfaction is important to us! Use the form below to email us your questions about products, online orders, store experiences and more.

Order Questions:
If you need help or have any other questions concerning your orders, please fill out the form or call: 855-366-1100.

Our Address:

13447 EXCELSIOR DRIVE
NORWALK, CA 90650-5235 US
Phone: 855-366-1100

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Note: Returns cannot be accepted for any customized merchandise or special orders including, but not limited to, KABA Locksets, roll door springs, roll doors, roll door drums, diamond plate, bollard covers, flooring, custom paint colors and so on. Please see links below for full Return Policy & Terms & Conditions of Sale.
Orders can be placed and shipped throughout the 48 contiguous United States (USA) using our online system: AL, AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

We can also ship to AK, HI and other points however these will require you call us to get a freight quote as we have found that due to the wide variety of products, sizes and weights of items we sell, as well as the different requirements resulting from some locations, the shipping is not always correctly calculated.